FAQ
Frequently Asked Questions
Have a question? If you can’t find the answer to your question please contact us.
You need to bring a valid South African ID, driver’s license and proof of residence
Unfortunately we do not rent our trailers out to foreigners
We accept the following as proof of residence, all must be less than 3 months old.
- Water and lights account
- Telephone account statement
- Bank statement
- TV license statement
Despite the time you collect the trailer on the day, the trailer needs to be returned in the same condition it was in when you collected it, before close of business on the said rental day. Failure to return the trailer on time will result in an additional full day/s rate being charged.
No we do not currently offer cross border rentals
Please refer to your car user manual, that will stipulate the towing weight of your vehicle, you can also look on your vehicle license disk, look for the TARE weight, your vehicle may not tow more than the weight of your vehicle
The GVM is the Gross Vehicle Mass of the trailer, this is the legal allowed towing weight of the trailer including the load. If a trailer has a GVM of 1000kgs this means the trailer and the load is only allowed to weigh 1000kgs and no more
The load capacity of a trailer is the weight you can put on the trailer This is calculate as follows: if the weight of the trailer is 500kgs and the GVM is 1000kgs, the load capacity of the trailer is 500kgs, GVM minus trailer weight = load capacity
When loading a trailer make sure that at load weight is spread evenly across the trailer. If you do not spread the weight evenly across the load bed of the trailer, trailer sway will arise while towing the trailer which could cause an accident.
Yes, we require a deposit to be paid
Yes you can rent the trailer for as long as you like but you will be charged per day and the rental must be paid upon collection of the trailer
No, there are no limitations on the distance you want to travel with the trailer, as long as the trailer remains within the South African borders
If you cannot return the trailer within the contract period please contact the branch you rented from and let them know you will be late returning the trailer and they will notify you of the charges and how and when to pay
Yes, all our trailers are comprehensively insured, however, in the case of an accident, theft or damage, there will an excess of R5, 000 payable which you are liable for. If the damage is less than R5, 000 then you will be liable for the payment. No there is no Insurance to pay, the insurance charge is included in the rental price
No you do not have to take out the damage waiver cover, however, it is advisable.
If you take out the damage waiver cover upon rental this will cover you for all costs relating to accidental damages, this includes the excess in the case of theft of the trailer or accidental damages exceeding R5000.
The damage waiver does not cover any theft of spare wheels, wheels and jockey wheels. Damage waiver also does not cover damages occurring due to negligence, speeding, loading the trailer incorrectly and what is loaded on the trailer.
The damage waiver is 20% of the total rental amount, for example, if you rent a trailer for R250 per day for 1 day the damage waiver will cost you R50, if you take the trailer for 2 days, R300 x 2 = R600, the damage waiver will be R100 and so on. This amount will be included in the contract
Unfortunately you must return the trailer within our working hours, unless you have made prior arrangements and we have agreed to these.
Hire a trailer with ease
To hire a trailer doesn’t need to be difficult. With Heyns Trailer Rentals the process is smooth and fast.